Policy for Buyers | MetroThreadsCo

Shop With Confidence

At MetroThreadsCo, we aim to provide every customer with a safe, transparent, and enjoyable shopping experience. This Buyer Policy ensures fairness, protection, and trust between our customers and sellers.

1. Fair Use

All buyers must provide accurate personal and payment information when making a purchase. Fraudulent activity or false chargebacks will result in account suspension.

2. Order Confirmation & Payment

  • Orders are processed only after payment confirmation.
  • You will receive an order confirmation email with your details and tracking link once your order has shipped.

3. Shipping & Delivery

MetroThreadsCo works with trusted logistics partners to ensure timely delivery. Delivery times may vary by location and shipping method.

4. Returns & Refunds

If you’re not satisfied with your purchase, please refer to our Return & Refund Policy for instructions on returning items and requesting refunds.

5. Product Authenticity

All products sold on MetroThreadsCo are 100% authentic. Buyers should avoid purchasing from unauthorized third parties claiming to represent our brand.

6. Communication & Support

Buyers are encouraged to contact our Customer Support Team for any questions or issues. Please treat our staff and sellers with respect in all interactions.

7. Dispute Resolution

In the event of a dispute between buyer and seller, MetroThreadsCo will assist in resolving the issue in a fair and transparent manner.

8. Updates to Policy

This Buyer Policy may be updated periodically. Continued use of our website signifies acceptance of the latest version.

9. Contact for Buyers

For support or inquiries, reach us at:
📧 support@metrothreadsco.com