Page Title: Frequently Asked Questions
Orders & Shipping
Q: Where do you ship, and how long does it take?
A: We offer free standard shipping to all 48 contiguous US states! Orders are processed and shipped within 3-5 business days. You will receive a tracking email as soon as your package is on its way so you can follow its journey to you.
Q: Can I change or cancel my order?
A: We strive to process orders quickly to get your new styles to you fast. If you need to make a change, please contact us immediately at support@metrothreadsco.com. We can only modify an order if it has not yet entered the fulfillment process.
Q: How much is shipping?
A: We are happy to offer free standard shipping on all orders!
Product & Sizing
Q: How do I find my right size?
A: We provide a detailed size guide on every product page. For the best fit, we recommend checking the specific measurements against a garment you already own and love. If you’re between sizes or need advice, feel free to email us – we’re here to help you find the perfect fit.
Q: Will the color look the same in person? Will it shrink?
A: We do our best to represent colors accurately through professional photography. However, due to screen differences, there might be a slight variation. For care, we select high-quality fabrics and recommend following the wash instructions on the garment’s label to maintain its shape and color and minimize any shrinkage.
Q: What is the material, and is it comfortable?
A: The material composition is clearly listed on each product page. We prioritize natural, breathable, and high-quality fabrics to ensure that your Metro Threads pieces are not only stylish but also comfortable and delightful to wear all day.
Returns & Exchanges
Q: What is your return policy?
A: We want you to love your purchase. We offer a easy return policy for all full-priced items within 14 days of delivery. Items must be unworn, unwashed, and have all original tags attached.
Q: How do I start a return or exchange?
A: The easiest way is to log into your account and initiate a return from your order history. If you checked out as a guest, please contact our support team, and we will gladly assist you.
Q: How long does a refund take?
A: Once we receive your returned item, we will process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider, but it typically takes a few additional business days.
Other
Q: Can I get styling advice?
A: Absolutely! Our passion is helping you weave your unique city story. If you need help styling a piece for a specific occasion, don’t hesitate to reach out via email or DM us on social media. We’d love to help you create a look you’ll love.
