Policy for Sellers | MetroThreadsCo
Empowering Our Partners
At MetroThreadsCo, we value collaboration and strive to create an ethical, transparent, and fair marketplace for all our selling partners. This Seller Policy outlines the standards and expectations for all third-party sellers and collaborators working with our brand.
1. Seller Eligibility
To sell products through MetroThreadsCo, you must:
- Be a legally registered business entity with verifiable documentation.
- Comply with all local, national, and international trade regulations.
- Ensure all listed products are authentic, safe, and accurately represented.
2. Product Standards
All products sold under or through MetroThreadsCo must meet our quality, design, and safety standards. Counterfeit, used, or unauthorized branded items are strictly prohibited.
3. Pricing & Transparency
Sellers must maintain transparent and consistent pricing practices. Misleading discounts, false claims, or price manipulation are not tolerated.
4. Intellectual Property
All sellers must respect MetroThreadsCo’s trademarks, designs, and branding assets. Unauthorized use or imitation of our brand elements is strictly prohibited.
5. Shipping & Fulfillment
Sellers are required to:
- Ship orders promptly and securely using verified carriers.
- Provide valid tracking information to customers.
- Follow our packaging and labeling guidelines.
6. Customer Service
We expect sellers to offer responsive and respectful customer support. Complaints or disputes should be handled within 3–5 business days to ensure customer satisfaction.
7. Violations & Termination
MetroThreadsCo reserves the right to suspend or terminate seller accounts that violate these policies or engage in fraudulent activity, without prior notice.
8. Contact for Sellers
For partnership inquiries or seller support, please contact:
📧 partners@metrothreadsco.com
